FAQ-Frequently Asked Questions
General
1. What products does MileStrong offer?
This website specializes in Standard commercial LED display products, including LED Poster Displays, Transparent LED Displays, All-in-One LED Displays, Creative LED Displays, Outdoor LED Displays, LED Counter Desk Displays, and Lectern LED Displays.
And we have an official website which offer customize LED display solutions, which design ed for large LED display projects. If you have a special request, please check the MileStrong official website.
2. Who are MileStrong products designed for?
Our Commercial Standard LED display products are ideal for retail stores, shopping malls, exhibitions, corporate offices, hotels, restaurants, educational institutions, churches, event organizers, and commercial advertising applications.
3. Can I purchase directly from your website?
Yes. Selected products can be purchased directly through our Shopify store using secure online credit payment methods. One price, delivered to your door.
4. Do you ship worldwide?
Yes. We ship LED displays to customers worldwide directly from our manufacturing facility in China.
5. Where are your products manufactured?
All MileStrong products are designed, assembled, and quality-tested in our manufacturing facility in China before international shipment.
Shipping & Delivery
6. How long does order preparation take?
Most standard products are prepared and tested within 2–7 business days after payment confirmation.
7. How long does ocean shipping take?
Free ocean shipping typically takes 30–40 days, depending on the destination country.
8. How long does express air shipping take?
Express air shipping usually takes 5–10 business days.
9. Is shipping included in the price?
Yes. For eligible destinations, the displayed product price includes standard ocean shipping and door-to-door delivery. DDP door-to-door delivery is available for eligible destinations and is confirmed per order before shipment.
10. Will I need to pay extra after placing my order?
Normally, no. For standard eligible destinations, there is no separate shipping payment after checkout. If we have random fees we need you to pay, we will contact you by email or phone; normally, wont have this situation happen.
11. Will I need to pay customs or import duties?
For eligible DDP destinations, standard customs clearance and normal import duties and taxes are included in the delivery arrangement.
12. What if my address has unusually high shipping costs?
If your destination requires exceptional freight costs, remote-area delivery, or special customs handling, we will contact you before shipment to confirm any additional costs.
13. Will I receive tracking information?
Yes. Tracking information will be provided once your shipment has been dispatched. We will send you a notification email about every step of the order process to make you fee safety after you place an order. And making you feel trusted is our duty.
14. Do you inspect products before shipping? What if the package is handled roughly and the screen arrives broken?
We bear 100% of the transit risk. Our heavy-duty commercial packaging is built to withstand international freight, but if local couriers manage to damage the product before it reaches your shop, you are completely covered. Take a few photos or a quick video of the damaged box and screen, send it to us, and we will ship a brand-new replacement unit immediately. We handle the insurance claims; keeping your business's marketing schedule on track is our top priority.
Absolutely. Every display is tested before shipment, and customers receive product photos, testing videos, and packing videos before dispatch.
15. Do you have a U.S. warehouse?
Our U.S. warehouse is currently under development. Once operational, selected products will be shipped locally within 5–8 business days.
Warranty & Support
13. What warranty does MileStrong provide?
We offer a 24-month limited warranty from the date of delivery. Different product warranty times may have some difference. Some products may have a longer warranty than 2 years; we will write it on the specific product page.
14. What does the warranty cover?
The warranty covers manufacturing defects affecting LED modules, power supplies, receiving cards, cabinet structure, and other factory-installed components.
15. Do you provide technical support?
Yes. Our technical team provides remote installation guidance, troubleshooting, software configuration, and maintenance support.
16. What happens if a component fails?
We will provide replacement parts or modules whenever applicable, allowing repairs without returning the entire display. And for each standard display package, we will ship 1-2 spare LED module screens and other parts in case some parts fail, so you can fix it.
17. Do you provide lifetime technical support?
Yes. Technical support remains available 27/7 even after the warranty period. This is a long-term business; we are not working for a one-time business.
Installation
18. Are your displays easy to install?
Yes. Most products are designed for straightforward installation with detailed guidance from our technical team. ALL Products are packed in a flight case or wooden case, and you just need to take the products out; no need for complex setup. It's simple plug-and-play: connect to the software, and you can use them.
19. Do you provide installation manuals?
Yes. Digital installation manuals are available for all standard products.
20. Do you provide installation videos?
Yes. Installation videos are available for all product series.
21. Can I install the display myself?
Yes, you can. We have already installed the main part of the LED display for you. All products simple plug-and-play. And we have prepared a complete packing list so can help you install. For larger installations or customized projects, professional installation is recommended.
Product
22. What is Pixel Pitch?
Pixel Pitch refers to the distance between two adjacent LED pixels. Smaller pixel pitches provide higher image resolution at closer viewing distances.
23. Which LED Display Pixel Pitch should I choose?
- P1.86: Indoor viewing at close distances means a premium Pixel pitch. If you're looking for more close-distance viewing, then P1.86 pixel pitch will be clearer because the unit resolution will be higher.
- P2.5: Indoor commercial applications, meaning standard pixel pitch. Depending on your budget or viewing distance, choose P1.86 or P2.5 pixel pitch; both can work for close distances.
- P3.9–7.8: Transparent LED display applications
24. What brightness do your indoor displays offer?
Indoor products typically provide brightness ranging from 600 to 1,000 nits, depending on the model.
25. What brightness do outdoor displays offer?
Outdoor displays typically offer 4,500–6,000+ nits for excellent visibility in sunlight.
26. What's the difference between indoor and outdoor LED displays?
Outdoor displays are weather-resistant, waterproof, brighter, and designed for direct sunlight, while indoor displays prioritize image quality and closer viewing distances.
27. What is GOB technology?
GOB (Glue on Board) technology adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.
28. Should I choose GOB?
GOB is recommended for high-traffic commercial environments where additional durability is required. If you use an LED display for close range and customers will touch the LED module, we suggest you choose GOB because GOB adds a protective layer over LED modules, improving durability, moisture resistance, and impact protection.
Under some conditions, like when you hang the LED display over the head, or customers can only view the LED display from 10ft beside, you won't need to choose GOB.
29. Product specification sheet or install video?
For each product, we list the product specification sheet on the product page details. The product page also have install or real-shot video shot by our Milestrong colleague, so you receive goods will 100% same like you see in the video.
Controller & Software
30. Which control system do you use?
Most MileStrong displays support industry-leading control systems such as NovaStar and Huidu.
31. What content formats are supported?
Images, videos, PowerPoint presentations, websites, live video, HDMI input, and other multimedia formats.
32. Can I control the display remotely?
Yes. Many models support remote content management through network connections.
33. Is software included?
Yes. Required control software is provided with compatible products.
Power & Electrical
34. What input voltage do your displays support?
Most MileStrong products support AC110V–240V, 50/60Hz, making them compatible with electrical standards in North America, Europe, Asia, and many other regions.
35. Do I need a voltage converter?
No. Under normal conditions, no external voltage converter is required.
36. Will the power cord work in my country? Do I need to buy a separate power adapter?
No adapter needed! Our displays are engineered with universal industrial-grade power supplies that support global voltages. Furthermore, when our team prepares your package, we automatically verify your shipping address and include the exact Power Cable that matches your country's local standards (US, EU, UK, or AU plug). You can simply plug it directly into your store's regular wall outlet the minute it arrives.
Payment
37. Which payment methods do you accept?
We accept major Credit Cards, PayPal, and Bank Transfer (T/T).
38. Is online payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Returns
39. Can I return my product?
Returns are subject to our Return & Refund Policy. Due to the nature of commercial LED displays, returns require prior approval.
40. What if my product is damaged during shipping?
Please get in touch with us within 7 days of delivery with photos or videos. We will work with you to provide an appropriate solution.
Contact
41. How can I contact MileStrong?
You can reach our team via email at sale@milestrong-led.com. We aim to respond to all inquiries within 24 hours.