Shipping Policy
SHIPPING AT A GLANCE
At MileStrong, we make international shipping simple.
๐ One Price. Delivered to Your Door.
For eligible destinations, the price shown on our product pages includes standard ocean shipping and door-to-door delivery from our manufacturing facility in China.
Your standard order includes:
โ Ocean freight from China
โ Door-to-door delivery
โ Standard customs clearance
โ Normal import duties and taxes
โ Shipping coordination by MileStrong
No separate shipping payment after checkout for standard eligible destinations.
Estimated ocean delivery: 30โ40 days(depends on your specific address)
Simply place your order โ we handle the logistics.
For destinations with exceptionally high freight costs, remote-area charges, or special customs requirements, we will contact you before shipment if an additional charge is required. No additional shipping charge will be applied without prior communication and approval.
1. WHERE YOUR ORDER SHIPS FROM
All MileStrong products are currently shipped directly from our manufacturing facility in China.
We are a factory-direct LED display supplier, allowing us to manage product preparation, quality inspection, packaging, and international shipping from one location.
Our standard delivery process:
Order โ Factory Testing โ Professional Packing โ Ocean Freight โ Customs Clearance โ Door Delivery
We coordinate the shipping process so you do not need to arrange international freight yourself for standard eligible destinations.
2. ORDER PROCESSING TIME
Standard Products
Orders are normally prepared within:
2โ7 business days after payment confirmation.
Before your order leaves our factory, every LED display goes through:
โ Product inspection
โ Display testing
โ Function verification
โ Accessory confirmation
โ Packaging preparation
For selected orders, we may also provide:
โ Product testing photos/videos
โ Final product photos
โ Packaging photos/videos
โ Confirmation of accessories and components
Customized & Large-Volume Orders
For customized products, special configurations, or large-volume orders, production time may vary.
Our sales team will confirm the estimated production and shipping schedule before processing the order.
Project Planning
For exhibitions, events, retail installations, or other scheduled projects, we recommend ordering at least 30 days in advance whenever possible.
3. STANDARD DOOR-TO-DOOR DELIVERY
๐ One Price. Delivered to Your Door.
For eligible destinations, the product price shown on our website includes standard ocean freight and door-to-door delivery.
This means you can order directly online without arranging your own international freight.
Standard delivery includes:
- Ocean freight from China
- International transportation
- Door-to-door delivery
- Standard customs clearance
- Normal import duties and taxes
No separate shipping payment after checkout for standard eligible destinations.
Our goal is simple:
You order. We handle the logistics.
4. OCEAN FREIGHT โ STANDARD DELIVERY
๐ข Ocean Freight
Estimated transit time: 30โ40 days
Ocean freight is our standard and recommended shipping method for most commercial LED display orders.
It is particularly suitable for:
- Retail projects
- Exhibitions
- Trade shows
- Commercial installations
- Events
- Large LED displays
- Customers planning ahead
Shipping Cost
For eligible destinations, standard ocean shipping is included in the product price.
You do not need to purchase a separate shipping service at checkout.
5. EXPRESS / AIR SHIPPING
โ๏ธ Express Delivery
Estimated delivery: approximately 5โ15 business days
Express or air shipping is available for customers who need faster delivery.
Because air freight costs vary significantly depending on:
- Destination
- Product size
- Product weight
- Number of units
- Delivery requirements
Express shipping may require an additional shipping quotation if we didnt list the express price on the product page.
If you select or request express delivery, our team will confirm the applicable shipping cost before shipment.
Important
The standard product price is based primarily on our standard ocean delivery solution.
If you need faster express delivery, please contact us before ordering or select the available express option at checkout where provided.
6. SHIPPING BY DESTINATION
๐บ๐ธ United States & ๐จ๐ฆ Canada
For standard eligible addresses in the United States and Canada:
Standard Ocean Delivery
30โ40 days
Door-to-door delivery is included in the displayed product price.
For standard eligible destinations, you do not need to pay a separate shipping fee after checkout.
Express Delivery
Approximately 5โ15 business days
Available for customers who require faster delivery. Additional charges may apply depending on the destination and product.
๐ฌ๐ง Europe & Other International Destinations
MileStrong ships internationally from China.
For standard eligible destinations, we aim to provide an all-in door-to-door delivery price whenever possible.
Shipping costs are influenced by:
- Product size and weight
- Destination
- International freight rates
- Local transportation
- Customs requirements
- Import duties and taxes
Our standard approach
If the displayed product price covers the standard delivery cost to your destination:
No additional shipping payment is required after checkout.
If your destination requires exceptionally high freight costs or special delivery arrangements, our team will contact you before shipment to discuss the available options.
7. DDP & IMPORT DUTIES
Hassle-Free Door-to-Door Delivery
MileStrong aims to provide a DDP-style door-to-door delivery experience for eligible international destinations.
What is DDP?
DDP = Delivered Duty Paid
Under a DDP arrangement, the seller generally takes responsibility for import duties, taxes, and customs-related costs required to deliver the goods to the agreed destination. Shopify also describes DDP as the model where the seller assumes responsibility for applicable import costs, helping customers avoid additional charges at delivery.
For eligible MileStrong orders, our product pricing is designed to cover the standard costs required to deliver your order to your door.
In most standard cases:
โ No separate freight payment
โ No complicated customs process for the customer
โ No unexpected customs payment at delivery
โ MileStrong coordinates the international shipping process
8. EXCEPTIONAL DESTINATIONS & ADDITIONAL CHARGES
International shipping costs and import requirements can vary by destination.
In rare cases, an order may involve exceptional costs such as:
- Unusually high freight costs
- Remote-area delivery charges
- Special customs procedures
- Exceptional government charges
- Special import requirements
- Unusual local delivery requirements
What happens if this applies to your order?
We will:
1. Contact you before shipment.
2. Explain the reason for the additional cost.
3. Provide the cost details and available options.
4. Obtain your approval before proceeding.
We will never add shipping charges without prior communication and approval.
This is important because our goal is to provide a transparent purchasing experience rather than surprise customers with additional costs after payment.
๐ย Remote Areas & High-Tariff Destinations
While we proudly offerย DDP (Delivered Duty Paid) Shipping (all duties and taxes included) to standard shipping zones worldwide, certain geographic locations are subject to logistical restrictions, extreme freight surcharges, or unpredictable local customs regulations.
1. Excluded / Restricted Regions:
Remote Islands & Overseas Territories: (e.g., Canary Islands, Azores, French Polynesia, Hawaii, Alaska, etc.)
High-Risk/Extreme Tariff Zones: Certain countries in South America, Africa, and Central Asia where standard DDP clearance routes are legally unavailable.
2. How We Handle Orders from These Regions:
-
If your delivery address falls into one of these exceptional or highly remote zones:
Our logistics team will review the real-time freight and customs quotes within 24โ48 hours after your order is placed.
If an extreme surcharge or extra import barrier applies,ย we will contact you directly via email before shipping to discuss shipping alternatives or any necessary cost-sharing.
You always reserve the right to a 100% full, immediate refund if the shipping terms for your specific remote region do not meet your expectations.
If you are unsure whether your business location qualifies for our standard DDP free-shipping program, please contact our support team with your postal code before placing your order.
9. WHAT DOES MY PRODUCT PRICE INCLUDE?
For standard eligible destinations, your displayed product price is designed to cover the complete standard delivery experience.
Your order may include:
| Service | Standard Eligible Destination |
|---|---|
| LED Display | โ Included |
| Factory Testing | โ Included |
| Export Packaging | โ Included |
| Ocean Freight | โ Included |
| Door-to-Door Delivery | โ Included |
| Standard Customs Clearance | โ Included |
| Normal Import Duties & Taxes | โ Included |
| Separate Shipping Payment After Checkout | No |
One Price. Delivered to Your Door.
For exceptional destinations, please refer to Section 8 above.
10. SHIPPING DESTINATIONS
MileStrong currently supports shipping to many international destinations, including:
North America
- United States
- Canada
Europe
- United Kingdom
- Germany
- Switzerland
- Netherlands
- France
- Belgium
- Norway
- Sweden
- Denmark
Oceania
- Australia
- New Zealand
East & Southeast Asia
- Japan
- South Korea
- Singapore
- Hong Kong
- Malaysia
- Thailand
- Vietnam
Middle East
- United Arab Emirates
- Saudi Arabia
- Qatar
- Israel
ย
If your destination is not listed, please contact us before placing an order:
Email: sale@milestrong-led.com
We will check the available delivery solution for your location.
11. US WAREHOUSE
MileStrong is preparing a US warehouse to improve delivery speed for selected products.
Once operational, selected products may be shipped locally from the United States.
Estimated US warehouse delivery:
Approximately 5โ8 business days
Availability will depend on product, inventory, and destination.
Products that are not stocked in the US will continue to ship directly from our China manufacturing facility.
12. PACKAGING & PROTECTION
Every MileStrong LED display is professionally prepared for international transportation.
Depending on the product, packaging may include:
- Reinforced export cartons
- Protective foam
- Wooden cases
- Heavy-duty flight cases
- Custom protective packaging
For large commercial LED displays and foldable LED poster displays, a flight case or reinforced export packaging may be used depending on the product configuration.
Our goal is to protect the display throughout the international transportation process.
13. QUALITY INSPECTION BEFORE SHIPPING
Every MileStrong LED display is inspected and tested before leaving our factory.
Our pre-shipment process may include:
โ Product inspection
โ Display testing
โ Function verification
โ Configuration confirmation
โ Accessory confirmation
โ Packaging inspection
Where applicable, we may provide customers with:
- Testing videos
- Product photos
- Packaging photos
- Packing videos
- Accessory confirmation
This helps customers verify that their product has been properly prepared before shipment.
14. DELIVERY TIME
Delivery times are estimates and may vary depending on:
- Customs clearance
- Port congestion
- Weather
- Public holidays
- Carrier schedules
- Local transportation
- Destination conditions
Standard Ocean Delivery
Approximately 30โ40 days
Express / Air Delivery
Approximately 5โ15 business days
The estimated delivery time begins after the order has been prepared and released for shipment.
For customized or large-volume orders, the total lead time may be longer.
15. DELIVERY ADDRESS
Customers are responsible for providing accurate shipping information at checkout.
Please make sure your order includes:
- Full recipient name
- Complete delivery address
- City
- State / Province
- ZIP / Postal Code
- Country
- Valid phone number
- Email address
Incorrect or incomplete shipping information may cause delivery delays or additional carrier charges.
If you need to change your shipping address after placing an order, please contact us as soon as possible.
16. DELIVERY & RECEIVING YOUR ORDER
When your order arrives, please inspect the external packaging before accepting delivery whenever possible.
If you notice:
- Severe package damage
- Broken packaging
- Visible impact damage
- Missing packages
Please take photos or videos and contact MileStrong immediately.
For any transportation-related damage, please provide:
โ Photos of the outer packaging
โ Photos of the damaged product
โ Videos when available
โ Order number
This information helps us work with the carrier and provide the appropriate solution.
17. FAILED OR REFUSED DELIVERY
Customers are responsible for providing accurate delivery information and being available to receive the shipment.
Additional costs may occur if a shipment is returned or redelivered due to:
- Incorrect address
- Incorrect contact information
- Customer refusal of delivery
- Failure to receive the shipment
- Customer-requested delivery changes
- Unpaid charges that were specifically approved by the customer
If a delivery issue occurs, please contact MileStrong immediately so we can work with the carrier to find the best solution.
18. SHIPPING FOR COMMERCIAL PROJECTS
For exhibitions, retail installations, events, hotels, museums, conferences, and other commercial projects, we recommend planning your delivery schedule.
Recommended timeline:
Order โ Preparation โ Testing โ Packing โ Ocean Freight โ Customs โ Final Delivery
Because ocean freight typically requires 30โ40 days, we recommend placing orders at least 30 days before the required delivery date, and preferably earlier for important events or installations.
For time-sensitive projects, please contact us before ordering so our team can recommend the most appropriate shipping method.
19. NEED TO CONFIRM YOUR SHIPPING COST?
If you are unsure whether your destination qualifies for our standard door-to-door delivery pricing, you can contact us before ordering.
Please provide:
1. Product / Model
2. Quantity
3. Delivery City
4. Country
5. ZIP / Postal Code
Our team can confirm the most suitable delivery solution.
Contact
Email: sale@milestrong-led.com
Live Chat: Available on our website
20. OUR SHIPPING PROMISE
At MileStrong, we believe international LED display purchasing should be simple.
YOU ORDER. WE HANDLE THE LOGISTICS.
For standard eligible destinations:
One Price โ Door-to-Door Delivery โ No Separate Shipping Payment After Checkout
We test your display before shipment, professionally package it, coordinate international transportation, and help manage the delivery process from our factory to your door.