At MileStrong, we believe that exceptional products deserve exceptional support. Every LED display is carefully inspected, tested, and verified before shipment to ensure outstanding quality and long-term performance.

To give our customers complete confidence in their investment, all eligible MileStrong LED display products are backed by our 5-Year Limited Warranty.

1. 2-Year Limited Warranty

MileStrong provides a 2-Year Limited Warranty from the date of delivery for all standard LED display products purchased through our official website or authorized sales channels.

During the warranty period, we will provide technical support and warranty service for manufacturing defects under normal installation and operating conditions.

2. What Is Covered

Our warranty covers defects resulting from manufacturing or material quality, including:

• LED module defects
• Power supply failures
• Receiving card failures
• Control system hardware defects
• Cabinet structural defects caused by manufacturing
• Internal wiring defects
• Factory assembly defects
• Product performance issues caused by manufacturing faults

If a covered issue is confirmed, MileStrong will determine the most appropriate solution, which may include:

• Replacement parts
• Replacement LED modules
• Hardware replacement
• Product repair guidance
• Remote technical support

3. Technical Support Included

Every MileStrong customer receives professional after-sales support throughout the warranty period.

Our support includes:

• Remote troubleshooting
• Installation assistance
• Configuration guidance
• Software setup support
• Controller configuration
• Product maintenance recommendations

Our technical support team is available to help customers quickly diagnose and resolve most issues without unnecessary downtime.

4. Spare Parts Service

To minimize maintenance time, MileStrong maintains spare parts availability for eligible products.

Replacement components may include:

• LED modules
• Power supplies
• Receiving cards
• Sending cards
• Control accessories
• Signal cables
• Power cables

Whenever possible, replacement parts will be shipped directly to the customer, allowing repairs to be completed quickly without the need to return the entire display.

5. Advanced Quality Inspection

Every MileStrong display undergoes comprehensive quality testing before shipment, including:

• Full display testing
• Brightness inspection
• Color calibration
• Aging test
• Signal stability test
• Functional verification

Before shipment, customers will receive:

• Product testing videos
• Product photos
• Packing photos
• Packing videos

This inspection process ensures every order matches the customer's purchase before leaving our facility.

6. What Is Not Covered

This warranty does not cover damage or failures caused by:

• Improper installation
• Incorrect electrical connection
• Misuse or abuse
• Accidental damage
• Physical impact
• Fire, flood, lightning, earthquakes, or other natural disasters
• Unauthorized repairs or modifications
• Improper storage or transportation after delivery
• Normal cosmetic wear and tear
• Damage caused by third-party equipment or accessories

7. Warranty Claim Process

If you believe your product has a warranty-related issue, please contact MileStrong as soon as possible.

To help us provide the fastest support, please include:

• Order number
• Product model
• Serial number (if available)
• Photos or videos showing the issue
• A brief description of the problem

Our technical team will evaluate the information and respond with troubleshooting guidance or an appropriate warranty solution.

8. Service Response

Our goal is to provide fast and efficient after-sales service.

Typical response times are:

• Initial response: Within 24–48 business hours
• Technical evaluation: 1–3 business days
• Replacement parts shipment: As soon as possible after approval

Actual delivery times for replacement parts depend on destination and shipping method.

9. Lifetime Technical Support

Even after the 5-Year Limited Warranty has expired, MileStrong remains committed to supporting our customers.

We continue to provide:

• Technical consultation
• Software support
• Product maintenance guidance
• Spare parts availability (subject to stock)
• Product upgrade recommendations

We believe long-term partnerships are more valuable than one-time transactions.

10. Our Warranty Promise

At MileStrong, we understand that every LED display is an investment in your business.

Our commitment goes beyond manufacturing quality products—we are dedicated to supporting our customers before, during, and long after installation.

With comprehensive testing, professional technical support, readily available replacement parts, and a 5-Year Limited Warranty, you can purchase with confidence knowing MileStrong stands behind every display we deliver.

For warranty assistance, please contact:

Email: sale@milestrong-led.com

Our support team is always ready to help.