Effective Date:July 31, 2026

At MileStrong, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website or place an order:

Personal Information

• Full name
• Company name (if applicable)
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely through our payment providers)

Order Information

• Purchased products
• Order history
• Shipping preferences
• Customer service requests

Website Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referring website

This information helps us improve website performance and user experience.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Provide shipping updates
• Respond to customer inquiries
• Offer technical support
• Improve our products and services
• Personalize your shopping experience
• Prevent fraud and enhance website security
• Send product updates, promotions, or newsletters (only if you choose to receive them)

Payment Security

MileStrong does not store your credit card information.

All online payments are securely processed through trusted third-party payment providers, including Shopify Payments, PayPal, and other secure payment gateways.

Your payment information is encrypted using industry-standard security protocols.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep your shopping cart active
• Analyze website traffic
• Improve website functionality
• Deliver relevant marketing content

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers when necessary to:

• Process payments
• Deliver your order
• Provide customer support
• Improve website functionality
• Comply with legal obligations

All third-party partners are required to protect your information.

Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

Although no online system is completely secure, we continuously improve our security practices to protect your information.

Marketing Communications

If you subscribe to our newsletter or marketing emails, you may receive updates about:

• New products
• Industry insights
• Promotions
• Product launches
• Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing activities
• Withdraw your consent for marketing communications

To exercise these rights, please contact us using the information below.

International Customers

MileStrong serves customers worldwide.

Your information may be processed and stored in countries where our operations or service providers are located. We take reasonable steps to ensure your information remains protected regardless of where it is processed.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email:sale@milestrong-led.com

Thank you for trusting MileStrong.

Effective Date: July 31, 2026

Welcome to the MileStrong website.

By accessing or using this website, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

Website Use

By using this website, you agree to:

• Use the website only for lawful purposes.
• Provide accurate information when placing an order.
• Not interfere with the operation or security of the website.
• Not copy, distribute, or misuse website content without written permission.

MileStrong reserves the right to refuse service or terminate access for users who violate these terms.

Product Information

We strive to ensure all product descriptions, specifications, images, and pricing are accurate.

However, minor differences may occur due to:

• Product improvements
• Software updates
• Display settings
• Photography or lighting
• Manufacturing updates

MileStrong reserves the right to modify product specifications without prior notice in order to improve product performance.

Pricing

All prices displayed on our website are subject to change without prior notice.

Shipping charges, taxes, import duties, and local customs fees are not included unless clearly stated.

Prices are confirmed at the time an order is accepted.

Orders

Submitting an order does not automatically constitute acceptance.

MileStrong reserves the right to:

• Verify order information
• Confirm product availability
• Cancel suspected fraudulent orders
• Refuse orders when necessary

If an order cannot be fulfilled, customers will be notified promptly.

Payment

We accept secure payments through approved payment methods available at checkout, including:

• Credit Cards
• PayPal
• Bank Transfer (T/T)

Orders will be processed after payment has been successfully received and verified.

Shipping

Shipping times displayed on our website are estimated delivery times only.

Actual delivery may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Public holidays
• Other circumstances beyond our control

Please refer to our Shipping Policy for additional details.

Warranty

Eligible products are covered under the MileStrong Warranty Policy.

Warranty coverage, exclusions, and claim procedures are described in our separate Warranty Policy.

Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product images
• Videos
• Graphics
• Text
• Documents
• Downloads
• Website design

is the property of MileStrong or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, MileStrong shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Use of our website
• Delayed shipments
• Product misuse
• Third-party services
• Business interruption
• Loss of profits

Our total liability shall not exceed the amount paid for the applicable product.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

MileStrong is not responsible for the content, privacy practices, or services provided by these external websites.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the sale of MileStrong products, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after updates constitutes acceptance of the revised terms.

Contact Information

• This online store is operated by UK MILESTRONG INTELLIGENT TECHNOLOGY LTD
• Company Number: 16849545
• Registered Address:  Weston Road, Stafford, ST18 0BF, United Kingdom
• Business Address: 4/F, Building B15, Phase II, Xincheng Chuangzhi Industrial Park, No. 456 Heping Road, Furong District, Changsha, Hunan, China
  

If you have any questions regarding these Terms of Service, please contact us:

Email: sale@milestrong-led.com

Thank you for choosing MileStrong. We appreciate your trust and look forward to serving you.