Our Promise

We believe great customer service doesn't end after delivery. If you experience any issue with your MileStrong display, our team will work with you to provide the fastest and most practical solution. In most cases, replacement parts or modules can be shipped quickly, eliminating the need to return the entire display.

1. Return & Refund Policy

At MileStrong, customer satisfaction is our priority. Every LED display is carefully tested, inspected, and verified before shipment to ensure it meets our quality standards.

Because our products are professional commercial display equipment and are shipped internationally, our return and refund policy differs from that of standard consumer products.

Please read the following policy carefully before placing your order.

2. Order Cancellation

Orders may be cancelled free of charge before production or shipment has started.

If your order has already entered production, packaging, or shipping preparation, cancellation may not be possible or additional costs may apply.

Please contact our sales team as soon as possible if you need to modify or cancel an order.

3. Returns

Due to the size, weight, and customized nature of LED display products, we do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Projects cancelled after shipment
• Customized or made-to-order products
• Products that have been installed, modified, or damaged after delivery

Returns may only be accepted if approved by MileStrong in advance.

Unauthorized returns will not be accepted.

4. Damaged or Incorrect Products

If your order arrives damaged during transportation or you receive the wrong product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Photos of the outer packaging
• Photos or videos showing the damage
• Your order number
• A brief description of the issue

After verification, MileStrong will provide an appropriate solution, which may include:

• Replacement parts
• Product replacement
• Partial refund
• Full refund (where applicable)

5. Warranty Claims

If your product develops a manufacturing defect during the warranty period, please contact our technical support team.

Depending on the situation, we may provide:

• Remote technical support
• Replacement parts
• Repair guidance
• Product replacement (if confirmed to be a manufacturing defect)

Warranty claims are handled separately from return requests.

6. Refunds

Approved refunds will be processed to the original payment method after the returned products have been inspected and approved by MileStrong.

Please note:

• Shipping charges are generally non-refundable.
• Express shipping fees are non-refundable once the shipment has been dispatched.
• Any customs duties, import taxes, or local fees paid by the customer are non-refundable.

Refund processing times may vary depending on your payment provider.

8. Return Shipping

If a return is approved for reasons not caused by MileStrong, the customer is responsible for all return shipping costs.

If the return is due to a confirmed product defect or shipping error caused by MileStrong, we will work with you to provide the most appropriate solution, including replacement products, replacement parts, or other reasonable compensation.

Because LED displays are large commercial products, returning the entire product is often unnecessary. In many cases, replacement modules or components can resolve the issue more efficiently.

9. Before Shipment

To ensure every customer receives exactly what they ordered, MileStrong performs a complete inspection before shipment.

Before your order leaves our factory, we provide:

• Product testing videos
• Packing videos
• Product photos
• Packaging photos

This allows you to confirm your order before shipment and significantly reduces the possibility of shipping disputes.

10. Need Assistance?

Our goal is not simply to sell LED displays—it is to build long-term partnerships.

If you experience any issue with your order, please contact our support team first. We are committed to responding promptly and finding the best possible solution.

Email: sale@milestrong-led.com

Thank you for choosing MileStrong.